At Tierras de los Andes S.A.C., we want our travelers to clearly understand the conditions related to payments before confirming a service.
This Payments and Deposits Policy explains how deposits, outstanding balances, payment methods, confirmations, and other financial aspects related to bookings made through Tierras de los Andes are managed.
The specific conditions of each trip may vary depending on the service booked, availability, departure date, and the providers involved. Therefore, any particular condition will be communicated to the traveler before the corresponding payment is made.
The services marketed by Tierras de los Andes are managed by:
Legal name: Tierras de los Andes S.A.C.
RUC: 20484974200
Trade name: Tierras de los Andes
Address: Calle Turquezas E11, Cusco – Peru
Email: ventascusco@terandes.com
Telephone / WhatsApp: +51 984 550 165
Payments related to our services must be made only through the official channels and payment instructions provided or confirmed by Tierras de los Andes.
Before requesting a payment, Tierras de los Andes will inform the traveler of the applicable price for the requested service or provide a quotation when the trip requires a customized proposal.
The price may depend on factors such as:
type of service;
number of travelers;
travel date;
season;
availability;
selected accommodation;
admission tickets;
transportation;
additional services; and
specific characteristics of the program.
Where applicable, the corresponding information will indicate the main services included and not included.
Certain services may require a deposit in order to continue with the booking process.
When a deposit is required, Tierras de los Andes will inform the traveler in advance of:
the corresponding amount or percentage;
the currency;
the date or deadline for payment;
the available payment method; and
any specific condition related to that payment.
The deposit may be used to arrange or secure services that form part of the trip, such as accommodation, transportation, admission tickets, trains, permits, operators, or other components necessary for the booking.
The deposit amount may vary depending on the type of service booked.
When a booking allows an initial payment while maintaining an outstanding balance, Tierras de los Andes will inform the traveler of the remaining amount and the deadline for completing the payment.
The balance must be paid within the indicated period to allow for the proper organization and confirmation of the booked services.
When a booking is made very close to the intended travel date, full payment for the service may be required instead of a deposit, depending on availability and applicable conditions.
These conditions will be communicated before payment is made.
A payment will be considered received when the transaction has been properly credited or confirmed through the payment method used.
Depending on the payment method, confirmation may not be immediate.
Tierras de los Andes may request the corresponding proof of payment from the traveler when necessary to verify a transaction.
A transfer receipt, screenshot, or confirmation generated by the user does not replace the actual crediting of the payment when the transaction is still being processed.
Once the payment has been verified, Tierras de los Andes may continue with the management and confirmation of the corresponding services.
Tierras de los Andes may make different payment options available to its travelers.
Depending on the service, the country from which the payment is made, and the conditions in force, these methods may include:
bank transfers;
online payments;
cards;
authorized payment platforms; or
other methods officially communicated by Tierras de los Andes.
The available methods will be communicated during the booking process.
Travelers must use only the payment instructions provided through the official channels of Tierras de los Andes.
We do not recommend making transfers or payments to accounts, links, or individuals that have not been previously identified or confirmed by our team.
Prices may be communicated in U.S. dollars (USD), Peruvian soles (PEN), or another currency when appropriate to the service or payment method used.
Before making the payment, the traveler will be able to know the currency in which the transaction will be processed.
When a payment involves currency conversion, the exchange rate applied may depend on the bank, platform, card issuer, or provider used by the traveler.
Differences resulting exclusively from exchange rates applied by external entities do not form part of the original price of the service unless Tierras de los Andes expressly indicates otherwise.
Some banks, platforms, cards, or payment service providers may apply fees, processing charges, or currency conversion costs.
When Tierras de los Andes is aware in advance of a charge directly applied to the payment process, we will endeavor to inform the traveler before completing the transaction.
Other charges may be established directly by the financial institution or provider used by the traveler.
In such cases, we recommend reviewing the conditions of the selected payment method before confirming the transaction.
To organize certain trips, it may be necessary to make payments or commit amounts to external tourism providers.
This may occur, for example, with:
admission tickets to attractions;
train tickets;
flights;
accommodation;
transportation;
permits;
specialized operators; or
other services included in the program.
Some of these services may have specific issuance, modification, cancellation, or refund conditions established by the relevant provider.
When these conditions are relevant to the booking, they will be considered together with the policies applicable to the booked service.
Making a payment does not guarantee a service whose availability depends on an external system or provider until the corresponding booking has actually been confirmed.
This may be especially important for limited-capacity services such as certain tourist admissions, transportation, accommodation, regulated routes, or other products subject to availability.
If, after the payment process has begun, a requested service cannot be confirmed, Tierras de los Andes will contact the traveler to evaluate the available alternatives.
Certain services, particularly those related to Machu Picchu, trains, regulated routes, nominative tickets, or services with limited availability, may require advance arrangements.
Availability may change within short periods and may depend on systems managed by third parties.
For this reason, we recommend making these bookings sufficiently in advance.
When a payment is required to arrange this type of service, the applicable specific conditions will be communicated beforehand.
Tierras de los Andes seeks to manage payments through previously identified channels and appropriate mechanisms for each transaction.
To protect travelers, we recommend:
checking that the instructions come from our official channels;
carefully verifying the information before transferring money;
not sharing passwords, banking credentials, or confidential codes;
keeping proof of the transaction; and
contacting Tierras de los Andes if there are any doubts before making a payment.
Tierras de los Andes never requires a traveler to provide banking passwords or private security codes in order to confirm a booking.
If a traveler believes they have made a payment for an incorrect, duplicated, or different amount from the one communicated, they should contact Tierras de los Andes as soon as possible.
We will review the transaction using the available information and, where appropriate, coordinate the necessary actions.
If the difference depends on a bank, card issuer, payment platform, or another external entity, it may also be necessary to consider the procedures and timeframes established by that provider.
Tierras de los Andes may issue or provide the corresponding documentation for payments received, according to the nature of the transaction and applicable obligations.
To correctly issue a receipt or other payment document, it may be necessary to request certain information from the customer.
The traveler must provide accurate information when requesting a document that requires specific details.
If, after making a payment, the traveler requests a change to the date, service, number of participants, or another component of the booking, Tierras de los Andes will review the request and existing availability.
A modification may result in:
fare differences;
charges applied by providers;
new availability conditions; or
costs related to services previously issued.
When these costs can be determined before the change is made, they will be communicated to the traveler.
Making a payment does not remove any rights that may correspond to the traveler under the booking conditions and applicable law.
The rules related to cancellations, no-shows, rescheduling, and refunds are developed in our Cancellation and Refund Policy.
The possibility and amount of a refund may depend on the characteristics of the booked service and the amounts that have already been committed to providers.
Conditions different from those communicated to the traveler will not be applied without respecting the rights to which the traveler is entitled.
When a booking is made using a promotion, discount, or special benefit, payment will also be subject to the specific conditions of that promotion.
These conditions may establish, for example:
validity period;
applicable dates;
availability or promotional places;
payment method;
participating services; or
specific restrictions.
Promotions will be interpreted together with our Promotions Terms and Conditions.
Personal data provided during an inquiry, booking, or payment process will be handled in accordance with our Privacy and Personal Data Protection Policy.
Tierras de los Andes will request only the information necessary to manage the transaction and the purposes related to the service.
When payment is made through an external platform or financial institution, the processing carried out directly by that entity will also be subject to its own terms and privacy policies.
Tierras de los Andes may carry out reasonable verification procedures when there is an inconsistency related to a payment or when necessary to protect the traveler and the company against incorrect or unauthorized transactions.
If you receive payment instructions that appear different from those previously communicated, do not make the payment until you have confirmed directly with Tierras de los Andes through our official channels.
For questions related to deposits, payments, or confirmations, you may contact us through:
Email: ventascusco@terandes.com
Telephone / WhatsApp: +51 984 550 165
Our team will be able to review the booking and provide the information corresponding to the requested service.
This Payments and Deposits Policy must be read together with:
our Terms and Conditions;
the Booking Policy;
the Cancellation and Refund Policy;
the Privacy and Personal Data Protection Policy; and
the Promotions Terms and Conditions, where applicable.
If a product has specific conditions, these will be communicated during the booking process and must be interpreted together with the applicable general policies.
Tierras de los Andes S.A.C. may update this policy when changes occur in our processes, payment methods, services, providers, or applicable regulations.
The current version will be available on this page.
Changes will not be applied arbitrarily to prejudice booking conditions previously confirmed to the traveler, and the rights recognized by applicable law will be respected at all times.
