At Tierras de los Andes, we value the trust of our travelers and users. For this reason, we are committed to processing personal data in a responsible, transparent, and secure manner.
This Privacy Policy explains in simple terms what information we may collect, why we use it, how we protect it, and what rights you have regarding your personal data when you use our website, request information, ask for a quotation, make a booking, or communicate with us.
Personal data is processed in accordance with Law No. 29733, Personal Data Protection Law, its Regulations approved by Supreme Decree No. 016-2024-JUS, and other applicable provisions in Peru.
The entity responsible for processing personal data is:
Tierras de los Andes S.A.C.
RUC: 20484974200
Trade name: Tierras de los Andes
Address: Calle Turquezas E11, Cusco – Peru
Email: ventascusco@terandes.com
Telephone / WhatsApp: +51 984 550 165
Personal data is processed and managed within the systems and databases used by Tierras de los Andes S.A.C. to carry out its activities and provide its services, in accordance with the obligations established by Peruvian personal data protection regulations.
The information we collect depends on how you interact with Tierras de los Andes and the service you request.
We may request or receive information such as:
first and last name;
email address;
telephone or WhatsApp number;
information included in inquiries or messages;
destination or tourism service of interest;
intended travel date;
number of passengers, adults, or minors;
information necessary to prepare a quotation or manage a booking;
information provided during the booking and coordination of a service;
information necessary to handle a complaint or claim.
For some tourism services, it may also be necessary to know certain special needs, allergies, or dietary restrictions in order to properly organize the experience and provide the requested service.
We will request only the information that is necessary or appropriate for the purposes described in this policy.
We may receive your data when you:
complete a form on our website;
request information about a tour, package, or service;
request a quotation;
make or inquire about a booking;
contact us by email, telephone, or WhatsApp;
subscribe to our communications;
use our Complaints Book;
purchase or book one of our services; or
provide us with information during the organization of your trip.
When a person makes a booking for a group or provides information about other passengers, they must provide only the data necessary to organize the service and have authorization to communicate such information when required.
We use personal data primarily to respond to your requests and properly provide our tourism services.
This may include:
responding to inquiries;
providing information about our services;
preparing quotations;
checking availability;
managing booking requests;
coordinating tours, packages, and other tourism services;
communicating with travelers before, during, or after a service;
managing changes or incidents related to a booking;
handling customer requests;
managing the contractual relationship;
complying with administrative and legal obligations;
handling complaints or claims;
protecting the security and proper functioning of our digital services; and
sending commercial information when the user has authorized or requested such communications.
Requesting information, a quotation, or a booking does not mean that you automatically agree to receive advertising.
Data collected for a specific purpose will not be used for a different or incompatible purpose without providing the corresponding information and requesting authorization when required.
When you request or book a service with Tierras de los Andes, we use the information necessary to manage your request, verify availability, organize the booking, and coordinate the contracted services.
Depending on the trip, some services may require the participation of different tourism providers. In such cases, we may communicate only the information necessary to properly organize or provide the service.
This may include, where applicable, tour operators, accommodation providers, transportation companies, excursion providers, ticket administrators, or other providers that form part of the service requested by the traveler.
The information shared will be limited to what is necessary to fulfill the corresponding purpose.
Tierras de los Andes may offer the possibility of voluntarily subscribing to receive news, travel information, content, recommendations, and promotions.
Subscription to these communications is separate from an inquiry or booking.
You may request to stop receiving promotional communications at any time by using the unsubscribe mechanism available in the messages received or by contacting us through our official channels.
Unsubscribing from promotional communications will not prevent us from sending messages necessary in connection with a booking, request, or contracted service.
At Tierras de los Andes S.A.C., we implement technical, organizational, and legal measures aimed at protecting personal data and reducing the risk of loss, alteration, unauthorized access, use, or disclosure.
Access to information is limited to people who need to use it in order to perform their duties and fulfill the purposes related to our services.
Likewise, those involved in processing personal data are subject to obligations of confidentiality and information protection.
Although we adopt reasonable security measures, no digital system or service can guarantee absolute protection against all existing risks.
We retain personal information for as long as necessary to fulfill the purpose for which it was collected.
This period may vary depending on the type of relationship we have with you, for example, whether it concerns an inquiry, quotation, booking, provision of a service, commercial communication, legal obligation, or claim.
When there is a contractual relationship, certain data may be retained for the time necessary to comply with obligations arising from the service and to address possible subsequent responsibilities.
Data used exclusively for commercial communications will be processed for as long as there is valid authorization or until the data subject requests to stop receiving them.
When the information is no longer necessary and there is no obligation justifying its retention, the corresponding measures will be taken for its deletion, erasure, or processing in accordance with applicable regulations.
To carry out our activities, we may work with technology, administrative, and tourism providers that assist with certain parts of our services.
When it is necessary for a provider to process personal information, access will be limited to the data necessary to fulfill the corresponding purpose.
We may also disclose information when required by administrative, judicial, tax, consumer protection, or other competent authorities, provided that there is a legal obligation or valid request.
Tierras de los Andes does not sell or commercialize users' personal data for purposes unrelated to those described in this policy.
Some technological or operational services used to carry out our activities may be provided from different countries or jurisdictions.
When this involves a cross-border transfer or flow of personal data, the processing will be carried out in accordance with the conditions and protection measures established by applicable Peruvian law.
In all cases, the information shared must be limited to what is necessary to provide the service or fulfill the corresponding purpose.
Our website may use cookies and similar technologies to enable its operation, maintain certain functionalities, improve the browsing experience, and protect our digital services.
Cookies are small files or identifiers that may be stored on a user's device when visiting a website.
Some technologies are necessary for certain features to function properly. Others, when used, may require prior information or consent depending on their purpose and applicable regulations.
You may manage or delete certain cookies through your browser settings and, where applicable, through the tools available on our website.
Disabling certain necessary cookies may affect some website functionalities.
Our website may include tools or links provided by third parties.
For example, we may use Google Maps to display locations and WhatsApp to facilitate direct communication with our travelers.
When you choose to use one of these services, you will also be interacting directly with the corresponding platform, whose processing of information will be subject to its own terms and privacy policies.
We may also include links to other websites related to travel, tourism, institutions, providers, or other sources of information.
Once you leave our website and access a page managed by a third party, that website will be responsible for its own privacy practices.
Our tourism services may include travelers who are minors.
When it is necessary to process information relating to a child or adolescent in order to organize a booking or provide a service, we will use only the data necessary for that purpose.
Where applicable, this information must be provided or authorized by parents, legal representatives, guardians, or duly authorized persons.
The processing of personal data relating to minors is carried out taking into account their special protection and best interests, in accordance with applicable regulations.
Tierras de los Andes S.A.C. provides a Complaints Book through which consumers may submit complaints or claims related to our services.
Data provided through this channel will be used to record, analyze, manage, and respond to the communication submitted, as well as to comply with obligations established by consumer protection regulations.
Information related to a complaint or claim may be communicated to competent authorities when there is a legal obligation or request.
As the data subject, you may exercise the rights recognized under Peruvian law.
These include the rights to:
information, to understand the conditions under which your data is used;
access, to know what personal information we hold about you;
update and rectification, when your data is incorrect, incomplete, or has changed;
cancellation or deletion, where legally applicable;
objection, in relation to certain processing activities;
withdrawal of consent, when processing depends on consent; and
data portability, when the conditions established by applicable regulations are met.
Withdrawal of consent does not affect processing carried out previously or processing that must continue due to a legal obligation or another circumstance permitted by law.
If you wish to exercise any of your rights related to the protection of your personal data, you may contact Tierras de los Andes S.A.C. through:
Email: ventascusco@terandes.com
Address: Calle Turquezas E11, Cusco – Peru
The request must allow the data subject to be identified and clearly indicate which right they wish to exercise. Where necessary, we may request additional information to verify the identity or representation of the applicant.
The exercise of these rights is free of charge, in accordance with the conditions established by applicable regulations.
Requests will be handled within the time limits established by Peruvian personal data protection legislation.
If you believe that the exercise of your rights has not been properly addressed, you may file a complaint with the National Authority for Personal Data Protection (ANPD) through the procedures established by that authority.
You retain control over the personal information you provide to us.
You may request that your data be updated or corrected, withdraw authorization where applicable, request to stop receiving promotional communications, or exercise any other rights recognized under applicable regulations.
Tierras de los Andes S.A.C. will not use your personal data for purposes incompatible with those that were communicated to you, unless there is a legal obligation or new authorization must first be obtained.
This Privacy Policy may be updated when necessary due to changes in our services, procedures, technologies, or applicable regulations.
The current version will be available on this page.
When a change involves a significant modification in the way we process personal data, the corresponding information or consent measures will be applied.
This Privacy Policy is governed by Law No. 29733, Personal Data Protection Law, Supreme Decree No. 016-2024-JUS, Regulations of Law No. 29733, and any other applicable provisions issued by the National Authority for Personal Data Protection.
Our commitment is to process the personal information of our travelers and users in a responsible and transparent manner while respecting their rights.
