At Tierras de los Andes S.A.C., we want our travelers to clearly understand how the booking process works for our tours, excursions, packages, and other tourism services.
This Booking Policy explains the general conditions applicable from the moment a person requests information or availability until the booked services are confirmed.
Because each trip may include different services, providers, tickets, transportation, or accommodation, some bookings may be subject to specific conditions, which will be communicated to the traveler when applicable.
The tourism services offered through Tierras de los Andes are managed by:
Legal name: Tierras de los Andes S.A.C.
RUC: 20484974200
Trade name: Tierras de los Andes
Address: Calle Turquezas E11, Cusco – Peru
Email: ventascusco@terandes.com
Telephone / WhatsApp: +51 984 550 165
Bookings must be made or confirmed only through the official channels of Tierras de los Andes.
A booking may be initiated through our website, forms, email, WhatsApp, or other official channels enabled by Tierras de los Andes.
To process a request, we may require information such as:
traveler’s name;
email address;
telephone or WhatsApp number;
requested tourism service;
intended travel date;
number of travelers;
number of adults and minors, where applicable; and
any additional information necessary to organize the service.
Depending on the booked trip, we may later request additional information necessary to manage tickets, transportation, accommodation, permits, or other services included in the booking.
Submitting a booking request does not mean that the service is automatically confirmed.
We must first verify the availability of the requested services and, where applicable, the conditions of the providers involved.
A booking will be considered confirmed when Tierras de los Andes expressly communicates the confirmation to the traveler and the necessary conditions to secure the corresponding services have been fulfilled.
These conditions may include receiving passenger information, acceptance of the proposal, payment of the corresponding amount or deposit, and actual availability of the trip components.
Confirmation may be provided by email, WhatsApp, receipt, booking system, or another official method used by Tierras de los Andes.
All our services are subject to availability at the time the booking is processed.
The fact that a tour, package, date, or itinerary appears on our website does not necessarily mean that immediate availability exists.
Availability may depend on factors such as:
available places;
season;
tickets;
permits;
accommodation;
trains;
flights;
transportation;
schedules;
number of participants;
external providers; or
regulations established by the authorities responsible for certain attractions.
Tierras de los Andes will carry out the corresponding checks before definitively confirming the service.
Some tourism products have particularly limited availability and may require advance booking.
This may apply to services related to:
Machu Picchu;
regulated routes;
the Inca Trail;
train tickets;
certain accommodation;
flights;
nominative tickets;
limited-capacity activities; or
experiences that depend on permits or quotas managed by third parties.
In these cases, we recommend submitting the request as far in advance as possible.
Availability may change quickly and, in certain cases, depends on systems that are not directly managed by Tierras de los Andes.
Services related to Machu Picchu are subject to the availability of tickets, circuits, routes, schedules, and other conditions established by the responsible authorities or entities.
When a booking is requested, Tierras de los Andes will verify the available alternatives for the requested date.
When a requested option is no longer available, we may inform the traveler about other available schedule, circuit, route, or date alternatives, where applicable.
Final confirmation will depend on whether the necessary services can be secured.
For this reason, we recommend arranging trips to Machu Picchu sufficiently in advance, especially during periods of high demand.
Bookings related to the Inca Trail or other routes subject to official permits or quotas depend on availability at the time the request is processed.
The publication of a date on the website does not by itself guarantee that a permit is available.
Tierras de los Andes will verify the corresponding availability before confirming the service.
When a permit, ticket, or service is issued using a passenger’s details, any subsequent change may be subject to the conditions established by the responsible entity.
The traveler is responsible for providing accurate, complete, and up-to-date information.
When a service requires the issuance of tickets, permits, transportation documents, or other nominative documents, it is particularly important to carefully review the information provided.
If there is an error in names, documents, or other necessary information, Tierras de los Andes must be notified as soon as possible.
We will make reasonable efforts to request a correction where appropriate, but some services may have restrictions on changing information once issued.
If the provider allows the change and it generates an additional cost, the traveler will be informed before proceeding whenever that cost can be determined in advance.
A person may make a booking for other travelers or for a group.
In these cases, the person making the booking must provide the information necessary to organize the services and ensure that the other participants are aware of the conditions applicable to the trip.
When personal data belonging to other passengers is provided, only the information necessary to manage the service should be submitted.
The person acting as the main contact will be used as the point of reference for communications related to the booking unless another arrangement is agreed.
Group bookings may be subject to specific conditions due to the number of participants and the need to coordinate multiple services.
Price, availability, and conditions may vary depending on:
final number of travelers;
room distribution;
required transportation;
ticket availability;
guides;
accommodation; and
other included services.
If the number of participants changes significantly, Tierras de los Andes may review the necessary services and communicate any corresponding adjustments.
Any relevant change will be communicated before confirmation.
Tierras de los Andes may accept requests close to the departure date when there is an operational possibility of managing them.
However, last-minute bookings are particularly subject to:
availability;
schedules;
tickets;
transportation;
available staff;
providers;
ability to process payment; and
the time required to properly organize the service.
For this reason, not all experiences can be booked with the same amount of advance notice.
Although certain tours may be available shortly before departure, other services may require several days or more advance notice.
When a trip requires a customized proposal, Tierras de los Andes may issue a quotation based on the requested services.
Quotations may take into account:
number of passengers;
date;
duration;
hotels;
transportation;
tickets;
service category;
activities; and
availability existing at the time the quotation is prepared.
A quotation does not by itself constitute a definitive booking.
When a quotation has a validity period, this will be communicated to the traveler.
Prices and availability may need to be checked again if the booking is requested after the quotation has expired.
The price of a booking will be the price communicated for the booked service and may depend on the specific characteristics of the trip.
Before completing the booking, the traveler should be able to identify the main services included and not included.
When a special rate, promotion, or specific condition applies, it will be governed by the rules communicated for that booking.
The general conditions regarding deposits, balances, and payment methods are explained in our Payments and Deposits Policy.
Depending on the service, a deposit or payment may be required in order to continue with the confirmation.
The applicable amount, percentage, or condition will be communicated before the transaction is made.
For some services, payment may be necessary to immediately secure:
tickets;
transport tickets;
permits;
accommodation;
transportation; or
other limited-availability services.
Once payment has been made, Tierras de los Andes will verify its receipt and continue with the necessary arrangements to confirm the corresponding components.
Some trips require the participation of one or more external providers.
In these cases, part of the request may remain pending confirmation while we verify accommodation, transportation, tickets, or another service.
Tierras de los Andes will inform the traveler when a relevant condition remains pending before the entire service is considered definitively confirmed.
When a requested component is unavailable, we may propose a reasonable alternative before completing the booking.
If the traveler wishes to change a confirmed booking, they should contact Tierras de los Andes as soon as possible.
This may include a change to:
date;
number of passengers;
names;
accommodation;
activity;
schedule;
service;
transportation; or
itinerary.
We will review each request according to existing availability and conditions.
Requesting a change does not mean that it can automatically be made.
Services already issued or confirmed through providers may be subject to restrictions, fare differences, or modification charges.
In certain circumstances, a previously requested service may need to be adjusted before it is definitively confirmed.
If there is a relevant availability-related change, Tierras de los Andes will contact the traveler and, where possible, present equivalent or reasonable alternatives.
We will not make substantial changes to a booking arbitrarily.
When a change affects important elements of the booked service, the corresponding options will be communicated in accordance with the applicable conditions and consumer rights.
When a traveler requests to move a booking to another date, Tierras de los Andes will assess whether rescheduling is possible.
The new date will be subject to:
availability;
season;
provider conditions;
tickets or permits;
fare differences; and
characteristics of the booked service.
When additional costs or relevant conditions apply, they will be communicated before rescheduling is confirmed whenever they can be determined in advance.
The specific financial consequences will also be governed by our Cancellation and Refund Policy.
If a traveler does not appear at the communicated place and time for the start of a service, they should contact Tierras de los Andes as soon as possible.
The possibility of recovering, rescheduling, or using the services will depend on the circumstances and the conditions of the components involved.
Some services may be lost when the traveler does not arrive on time, particularly where there are tickets, transportation, fixed schedules, nominative bookings, or services previously contracted with third parties.
The corresponding financial conditions are explained in our Cancellation and Refund Policy.
The traveler must comply with the communicated schedules for:
pick-ups;
transfers;
excursions;
trains;
flights;
admission times; and
other scheduled services.
We recommend being ready with sufficient time in advance.
If the traveler expects to be delayed, they should contact us as soon as possible so that we can assess the available alternatives.
We cannot guarantee the recovery of services lost due to traveler delays when schedules are established by providers or authorities.
Tourism activities may be affected by circumstances that make it necessary to adjust certain aspects of a booking.
This may occur due to:
weather conditions;
road closures;
official restrictions;
blockades;
schedule changes;
suspension of services;
ticket availability;
safety conditions; or
other events reasonably beyond the control of the parties.
In such cases, Tierras de los Andes will assess the situation and seek to maintain continuity of the service through reasonable alternatives, giving priority to traveler safety.
When an activity has particular physical requirements, the traveler should review the service description beforehand.
If there is any condition, allergy, dietary restriction, or special need that is important for properly organizing the trip, we recommend communicating it before departure.
This information will be used only to the extent necessary to manage the service and will be processed in accordance with our Privacy and Personal Data Protection Policy.
When a booking includes minors, the responsible person must communicate this during the booking process.
Depending on the service, there may be:
different rates;
age restrictions;
specific documentation;
accommodation conditions; or
requirements established by authorities or providers.
Tierras de los Andes will communicate the applicable conditions when appropriate.
Before booking, we recommend carefully reviewing which services are included and not included in the selected product.
When the booking is based on a customized quotation, these components will be detailed in the corresponding proposal.
Expenses or services not expressly included will be the responsibility of the traveler unless they are later booked through Tierras de los Andes.
During the booking process, we may communicate through:
email;
telephone;
WhatsApp; or
another channel provided by the traveler.
The customer is responsible for providing accurate contact details and reviewing communications related to the trip.
Important information such as confirmations, schedules, changes, or documentation may be communicated through these channels.
Personal data provided during a booking will be used to manage, coordinate, and provide the requested services and will be processed in accordance with our Privacy and Personal Data Protection Policy.
When it is necessary to share certain information with a provider directly involved in the trip, the information communicated will be limited to what is necessary to manage the corresponding service.
If the traveler wishes to cancel a booking, they must contact Tierras de los Andes through our official channels.
The financial conditions will depend on:
date of cancellation;
booked services;
components already issued;
provider conditions; and
other applicable circumstances.
The corresponding rules are explained in our Cancellation and Refund Policy.
A booking made through a promotion will also be subject to the Promotions Terms and Conditions applicable to that campaign.
Promotions may have conditions related to:
validity;
available places;
dates;
participating services;
advance booking;
availability; or
specific restrictions.
The conditions of a promotion will be communicated before or during the corresponding booking process.
Before completing a booking, we recommend checking:
selected service;
date;
number of passengers;
names and information provided;
services included and not included;
price;
payment conditions;
travel requirements; and
applicable policies.
If there are any questions, the traveler may request additional information before making payment or confirming the booking.
Our goal is for every booking to be completed with clear and sufficient information.
For questions related to bookings, you may contact us through:
Email: ventascusco@terandes.com
Telephone / WhatsApp: +51 984 550 165
Our team will review the request and provide the information corresponding to the requested service.
This Booking Policy must be interpreted together with:
the Terms and Conditions of Tierras de los Andes;
the Payments and Deposits Policy;
the Cancellation and Refund Policy;
the Privacy and Personal Data Protection Policy; and
the Promotions Terms and Conditions, where applicable.
When a product has a specific condition, it will be communicated through the service description, quotation, confirmation, or corresponding communication.
Tierras de los Andes S.A.C. may update this Booking Policy when regulatory, operational, or service-related changes occur.
The current version will be available on this page.
Updates will be applied while respecting previously confirmed conditions and the rights granted to consumers under applicable law.
